How do you go about choosing the best London IT support company that best suits your organisation’s needs?
Well, in our view, choosing any new supplier should involve some time spent doing your research and asking relevant questions. After all, if a company is reputable and values its clients then they should be more than happy to answer any queries.
We have summarised below some of the top questions that we suggest you ask any potential new IT provider and also some that we suggest you ask about your own business.
Should you be considering using our support services, we have also gone ahead and answered these for you…
• Support hours – Are you after Monday to Friday? 9 to 5pm? Weekends? Evenings? You need to think about how your core business hours work to ensure you choose a support company that can meet your needs
“Nippy Gecko offers a IT support service Monday to Friday, 9am to 18:00pm”.
• What services/platforms do you use and need supporting – Google Apps? Office 365? Mac? PC? etc. Make sure your chosen company can support these and ideally are an official partner so they can take over the management if required
“At Nippy Gecko we support both Windows and Mac. Nippy Gecko is an official partner and reseller for Google Apps, Office 365 and Dropbox for Business. We also partner with many big name suppliers such as HP and Epson so we can advise you on the best products and supply these at competitive rates”.
• Geographical area – Where you are based may make a difference!
“We are based in North London and offer our support services to London based businesses and schools. We can support clients via our nifty remote agents but the reason we limit clients to within the M25 is for the reason that we believe in the importance of being able to get an engineer out to your site quickly when needed”.
• Size and type of organisation supported?
“Unlike some support companies, at Nippy Gecko we support all business sectors (our clients include Architects, Lawyers, Restaurant chains etc), the main defining factors for us are that you are a business of up to 75 users and based in London. We also support London based independent and state schools with their IT”.
• Level of support required?
“Nippy Gecko offers a range of different support service levels to suit your needs and budget:
o Pay As You Go – this is where you pay based on an hourly rate or fixed price for work undertaken
o Support Service – we offer monthly or quarterly plans and will actively manage your system. For a fixed fee you will have unlimited remote support and can use us as much as you need us. Clients on a support contact also get better rates
o Scheduled Engineer Visits – this works particularly well for schools or businesses that benefit from a regular onsite engineer visit, this can be weekly/monthly or quarterly”.
• Peace of mind! How do you know who to trust?
“At Nippy Gecko, every single engineer is DBS (formerly CRB) checked. In addition, we are very happy to provide references so you can speak to some of our clients and find out directly what they think of our services”.
