We are delighted to announce that Nippy Gecko IT are the proud winner of the Best Business Award for Customer Focus.
The entire team at Nippy Gecko IT work really hard to provide excellent IT support and a great customer service. We are chuffed to win this award.
Top 8 ways in which we excel
Here are the top 8 ways that we were recognised as excelling in providing an award winning IT customer support service:
1. Personal Service – We never use call centres and every call is answered within 6 rings by our friendly team.
2. Proactive Monitoring – We continuously monitor Client’s critical infrastructure (servers, routers, internet connectivity etc). This alerts us to any issues so that our team can proactively resolve them.
3. Flexibility – We offer a range of support packages from Pay As You Go (Adhoc support) to Ultimate Support (Unlimited Support) to meet differing clients needs and budgets.
4. Easy Communication – Clients can contact us via email, phone or our ticket system to log an incident.
5. Future Proofing – We constantly review and test the best products on the market.
6. Integrated Systems – All our internal systems are fully integrated (Customer Relationship Management, ticket system, accounts package, calendar and remote tools) for an efficient customer experience.
7. Client Satisfaction – Every single resolved ticket has an optional customer satisfaction survey where they can rate our service and give comment. We currently have a 99% happy clients rating.
8. Techies You Can Talk To – We listen to our Clients when they ask not to be bamboozed with technical jargon. All our information is presented in a clear user friendly format.
Based in London and formed in 2009, we’ve built our business on servicing the IT needs of small to medium sized businesses and independent schools of 5 – 250 users.
We are proud to be different and pride ourselves on our technical skills and our great customer focus.